Hotel Policies

Welcome to Hacienda San Angel

What to expect

  • Peaceful surroundings with pampering staff available throughout the guest visit.
  • Room service from 8a to 10p. 
  • Guest privacy is a priority at HSA.
  • Deluxe continental breakfast included for every guest.
  • Gourmet Restaurant is on-site for elegant dining from 6p to 10p.
  • Breakfast and lunch available from 8a to 3p.
  • Sunday Brunch is available seasonally on Sunday’s from 9a-1p. See Restaurant for exact dates.
  • Use of three swimming pools available to all guests.
  • Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
  • Nightly turndown service with chocolates.
  • Excellent Concierge support.
  • On-site security throughout the night.
  • All rooms are non-smoking. Outdoor smoking areas provided.
  • Early and/or Late Checkouts are subject to availability
  • Maximum two persons per room.
reservation policy showing concierge assist happy guest in white and red dress arriving with luggage
Reservation Policy showing seven waiters, ready to serve a welcome drink they are dressed in uniform, lined up in front of the restaurant's cantina under an elegant chandelier.
8am to 10pm

Concierge Services are available

  • Staff will assist guests with luggage to and from the hotel suite.

  • VIP transportation arranged in advance ($35 – $55, depending on group size).
  • Laundry services provided for an additional charge.
  • Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go for an additional charge.
Peace and Tranquility are important

Family & Pet Policies

Adult Only

  • We permit families to stay during April and July.

  • We may permit exceptions for children 15 years and older; however, this is based on case-by-case consideration. 

Pets Allowed

  • Pets stay with owners, be well supervised and cared for.
  • Concierge cannot supervise or care for pets. Please let us know if you would like help finding arrangements for pet care if necessary. 
Reservation Policy welcomes pets showing three generations of women, beginning with the founder of Hacienda San Angel, depicted with her small white dog seated on her lap.
Reservation Policy shows woman in white dress and wide rim hat with welcome drink in one hand and a book in the other.
When the unexpected happens

Reservation & Cancellation Policies

  • To cancel, please do so within 48 hours of your arrival. Any cancellations made after this time will incur a 100% charge of the reservation cost.

  • We charge “No Shows” 100% of reservation cost and are not refundable.

  • We require credit card information when making a reservation to secure the room.

  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.

  • No credits for late arrivals or early departures.

  • Concierge will approve and arrange Late Checkout Requests.

  • Occupying the room beyond the reservation check-out time unexpectedly will incur an additional night charge at the prevailing nightly rate.
  • Groups booking 6 or more rooms require a 50% non-refundable deposit at the time of booking, and the remaining 50% to be paid 30 days before arrival.
Dec 23 thru Jan 2

Holiday Reservation & Cancellation

  • Dec. 23 – Jan 2 a minimum three-night stay required.
  • All deposits & payments for Holiday bookings are non-refundable.
  • 50% deposit is due at time of booking and is non-refundable.
  • The full amount is due 60 days prior to the arrival date and is non-refundable.
  • Cancellations before 60 days prior to arrival do not pay final 50% balance.
  • “No Shows” will be charged 100% and are not refundable.
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.
  • No credits for late arrivals or early departures.
  • Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
  • Unplanned occupation of room beyond reservation check out time will be charged an extra night at the current nightly rate. 

Hotel and Restaurant staff gratuities welcomed and appreciated.

Reservation Policy shows where guests first arrive in the courtyard of Hacienda San Angel with the fountain surrounded by holiday poinsettias.
REVIEWS

Our Customer's Thoughts