Hotel Policies

Welcome to Hacienda San Angel

What to expect

  • Peaceful surroundings with pampering staff available throughout the guest visit.
  • Room service from 8a to 10p. 
  • Guest privacy is a priority at HSA.
  • Deluxe continental breakfast included for every guest.
  • Gourmet restaurant is on-site for elegant dining from 6p to 10p.
  • Breakfast and lunch available from 8a to 3p.
  • Brunch is served every seasonally on Sunday’s from 9a-1p. See Restaurant for exact dates.
  • Use of 3 swimming pools available to all guests.
  • Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
  • Nightly turndown service with chocolates.
  • Excellent Concierge support.
  • On-site security throughout the night.
  • All rooms are non-smoking. Outdoor smoking areas provided.
  • Early and/or Late Checkouts are subject to availability
  • Maximum two persons per room.
8am to 10pm

Concierge Services are available

  • Arrange for guest luggage to be carried to and from hotel suite.
  • VIP transportation arranged in advance ($35 – $55, depending on group size) 
  • Laundry services provided for an additional charge.
  • Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go (additional charge)
  • Problem-solving with a variety of issues that visitors to Puerto Vallarta may encounter.
Peace and Tranquility are important

Family & Pet Policies

  • Adult only hotel with the exception of April and July each year when families are welcomed. (Exceptions can be made for those 15 y.o. and older depending on variables; exceptions made on case by case consideration. Speak to our Concierge).
  • Pets must stay with their owners, be well supervised and cared for.
  • Pets are not be left alone without supervision in rooms.
  • Concierge cannot supervise or care for pets.
  • Pets are not allowed to swim in pools.
When the unexpected happens

Reservation & Cancellation Policies

  • Cancellations made 48 hours or less prior to arrival will be charged 100% of reservation cost.
  • “No Shows” will be charged 100% and are not refundable.
  • Credit Card information must be given at time of making reservation in order to secure the reservation.
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.
  • No credits for late arrivals or early departures.
  • Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
  • Unplanned occupation of room beyond reservation check out time will be charged an extra night at the current nightly rate. 
  • Groups 6+ more rooms booked by same group: 50% non-refundable deposit required at time of booking and 50% paid 30 days prior to arrival.
Dec 30 thru Jan 2

Holiday Reservation & Cancellation

  • Dec. 23 – Jan 2 a minimum three-night stay required.
  • 50% deposit is due at time of booking and is non-refundable.
  • The full amount is due 60 days prior to the arrival date and is non-refundable.
  • All deposits & payments for Holiday bookings are non-refundable.
  • Cancellations before 60 days prior to arrival do not pay final 50% balance.
  • “No Shows” will be charged 100% and are not refundable.
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.
  • No credits for late arrivals or early departures.
  • Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
  • Unplanned occupation of room beyond reservation check out time will be charged an extra night at the current nightly rate. 

Hotel and Restaurant staff gratuities welcomed and appreciated.

REVIEWS

Our Customer's Thoughts